Help desk analyst, managing different applications, SAP, active directory, among others. Validating the solutions

Tasks: • Grupo Peña Verde project: Help desk analyst, level 1 incident resolution solving password reset problems in active directory and SAP, documentation and management of ticket tools. • SierraCol Energy: Help desk analyst, resolution of second level incidents with interaction with the end user and VIP user, solving level 2 incidents as a local application solution using he

Tasks: • Provide technical service to the different projects in Bogotá or municipalities (Lenovo, Dentix, Colpatria, Éxito, state courts among others) working in the help desk area level one and two supporting the after-sales service assisting, diagnosing, solving , replace failed devices or components, perform corrective preventive maintenance on computer equipment. • Support in the part of inventories and migration of