Nohora Yamile Garcia Murcia
Operational Analyst
Perfil profesional
Administrative technician with more than four years of experience in optimization of administrative processes and customer service, specialized in the management of PQRS and resolution of incidents
Experiencia laboral
Operational Analyst
ingles, rafael uribe | Enero 2024 - Actualmente (2 years 10 months)
Habilidades utilizadas
Expert in PYF products, SARLAFT regulations and CRM and Salesforce platforms, providing an efficient service tailored to the client's needs.
Logro principalSpecialist in quotation, policy issuance and reimbursement management.
Customer Service Assistant
ingles, rafael uribe | Enero 2024 - Actualmente (2 years 10 months)
Habilidades utilizadas
Coordination of operational flows, guaranteeing timely responses and effective solutions.
Logro principalSpecialist in PQR administration and optimization of customer service processes.
Contact Center Assistant
ingles, rafael uribe | Enero 2023 - Diciembre 2023 (11 months)
Habilidades utilizadas
Proactive focus on continuous improvement through KPI analysis and suggestions to optimize service.
Logro principalSpecialist in personalized attention and effective resolution of queries.
Formación académica
Database Administrator
Fundacion carlos slim | Bootcamp
Fundacion carlos slim | Bootcamp
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