Angélica Gómez Estrada
Community Associate
Perfil profesional
Administrative Assistant with experience in accounting , operational , and commercial management . I have solid knowledge of office tools and accounting software , fluent in English , with extensive experience in customer service and event coordination
Experiencia laboral
Community Associate
wework colombia | Junio 2024 - Octubre 2024 (4 meses)
Habilidades utilizadas
Managed member engagement, organized events, and supervised building operations.
Logro principalCreated and maintained a collaborative environment, promoting community culture.
Senior Customer Service Representative
optum | Septiembre 2021 - Mayo 2024 (2 años 8 meses)
Habilidades utilizadas
Provided customer service, resolved queries, and managed claims effectively.
Logro principalConducted training sessions that increased team effectiveness.
Mentor & Customer Service Representative
sitel | Marzo 2020 - Agosto 2021 (1 año 5 meses)
Habilidades utilizadas
Resolved technical issues, conducted coaching, and managed complex incidents.
Logro principalProvided first-level technical support and improved customer satisfaction.
Formación académica
English c1
Smart academy | Sin estudios
Smart academy | Sin estudios
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