Estiward Ardila Sanchez
Jr. Operations Manager
Perfil profesional
Results-oriented Operations and Sales Manager with over 14 years of experience in the BPO, telecommunications, insurance, and technology sectors. Proven track record in leading high-performance teams and optimizing commercial operations
Experiencia laboral
Operations Manager Jr
marktel s.l | Abril 2024 - Enero 2025 (9 months)
Habilidades utilizadas
Crafted detailed customer service scripts and implemented calls monitoring for sales agents.
Logro principalAchieved highest customer satisfaction rating for Q3 20024.
Operations Manager
airtech communications sas | Noviembre 2017 - Enero 2024 (6 years 2 months)
Habilidades utilizadas
Supervised customer service, collections, and sales operations for major clients.
Logro principalImproved NPS from 52% to 85% through service optimization.
Branch Sales Manager
technology world sas | Febrero 2016 - Octubre 2017 (1 year 8 months)
Habilidades utilizadas
Managed B2B and B2C sales operations for major tech brands.
Logro principalIncreased revenue by 73% and launched the digital marketing department.
Formación académica
Business Administration
Pontificia universidad javeriana | Undergraduate
Pontificia universidad javeriana | Undergraduate
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