Felipe Gaitan
Customer Service/Cross Sales Supervisor
Perfil profesional
Civil engineer with more than 4 years of experience in database analysis , management and personnel development . Expert in transforming complex data into clear information and actionable decisions
Experiencia laboral
Customer Service/Cross Sales Supervisor
contact point 360 | Enero 2023 - Enero 2024 (1 año)
Habilidades utilizadas
Design and implementation of new action plans to improve the quality standards of the operation.
Logro principalManage a group of 20 customer service agents, developing their communication skills and soft skills.
Collections Supervisor
km2 solutions | Enero 2023 - Enero 2023
Habilidades utilizadas
Manage a group of 12 collections agents, monitoring and teaching cold calling skills.
Logro principalAnalyze and develop collection strategies while maintaining a high level of quality.
Agent
concentrix | Enero 2022 - Enero 2022
Habilidades utilizadas
Evaluate and get scores from QA evals and provide proper feedback to each partner.
Logro principalProvide customer service to CA customers regarding claims in Best Buy.
Formación académica
Industrial Engineering
Corporacion universitaria republicana | Profesional
Corporacion universitaria republicana | Profesional
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