Manage personalized maintenance of clients in the SME segment through the implementation and post-sale of Ecommerce and Transactional products of the bank: Acquisition (Linking, Transfer, Pledge), Collection (Manual, Bar Code, Pse), Netcash Business Portal, Legal App . Database management to link new clients.

Coordination of teams preparing business development strategies for the SME channel, hospitality, universities and private schools in the city.

I executed a new marketing system based on social media, which allowed a closer contact with the client and increased sales compared to the traditional marketing system, achieving on several occasions that the office in Manizales was located in the first places in Latin America

Commercial Advice on financial products such as Savings Accounts, Checking, Insurance and Credits. Customer service in orientation of products already purchased and new customers.