Juan Sebastián Morales Sanclemente
Senior Business Development Representative
Perfil profesional
Senior Client Success and Key Account Manager with 12+ years managing B2B portfolios in the US , Canada , and LATAM . Expert in client retention , B2B sales , CRM , and international client relations . Bilingual in English and Spanish
Experiencia laboral
Managed B2B client relationships, service delivery, SLA compliance, and client escalations for North American BPO accounts.
Logro principalOwned end-to-end North American BPO accounts, ensured SLA compliance, managed escalations, and drove client satisfaction.
Served as primary commercial and operational contact, managed B2B logistics accounts, coordinated cross-border logistics and internal teams.
Logro principalManaged B2B logistics client accounts in US, Mexico, Canada. Coordinated cross-border operations and used CRM for relationship management.
Handled international logistics accounts, direct client communication, and relationship management for account growth.
Logro principalManaged international logistics accounts, maintained direct client communication, and supported account development.
Formación académica
Uba / capacitarte, argentina | Especialización
