Implementation of agile methodologies, monitoring compliance with SLAs, incident resolution, and backlog prioritization.

Training and guidance of development teams, prioritization of incidents, monitoring of SLAs, mitigation of incidents and stoppers.

Planning, monitoring and execution of strategic projects, facilitating communication between stakeholders and promoting continuous improvement under agile frameworks.

Leadership of development teams, planning and execution of strategic initiatives, coordination between technical and business areas, agile methodologies.

Team management using agile methodologies, client sessions, requirements prioritization, and AI implementation for project management and direction.

Management and support of 5 projects as Scrum Master, budget and team management, requirements prioritization, use of AI and Azure.