Juan Sebastian Hernandez Guzman
Sales Executive B2B / Trainer
Perfil profesional
Results-driven professional with 1.5 years of experience in Collections Supervision , Customer Service , and Training . Skilled in B2B communication , KPI tracking , process optimization , and team development . Proficient in Power BI , CRM , SAP , and Excel
Experiencia laboral
Handled B2B sales, prospecting, retention, performance analysis, and team training. Supported process improvement and business decisions with SAP, Power BI, CRM, and Excel.
Logro principalManaged B2B sales, client relationships, KPIs, and trained new team members. Utilized SAP, Power BI, CRM, and Excel for data-driven decisions.
Supervised collections teams, ensured recovery targets, managed escalated accounts, collaborated cross-functionally, and optimized strategies with Power BI.
Logro principalLed collections operations, monitored team performance, handled escalations, and implemented process improvements using Power BI for analysis and reporting.
Formación académica
American school way | Carrera tecnológica
