Nelson Leon
Contact Center Account Manager
Perfil profesional
Business administrator with 16 years of experience in BPO Contact Center campaigns, team management, and focus on results.
Experiencia laboral
Contact Center Bpo Account Manager
grupo konecta/comdata | Octubre 2023 - Actualmente (3 years 1 month)
Habilidades utilizadas
Responsible for account profitability, expense control, and customer relations.
Logro principalManaging an average of 440 people and responsible for KPI compliance strategies.
Head Of Business Contact Center Bpo
atento colombia | Enero 2021 - Agosto 2023 (2 years 7 months)
Habilidades utilizadas
Responsible for commercial strategies and relationships with clients such as Banco Falabella and Colpatria.
Logro principalManaging 380 people and responsible for the profitability of commercial campaigns.
Head Of Contact Center Operations Bpo
ecall you | Enero 2015 - Noviembre 2020 (5 years 10 months)
Habilidades utilizadas
Responsible for costs, expenses and income of commercial campaigns.
Logro principalManaging 170 people and responsible for the profitability of sales campaigns.
Formación académica
Technician and Technologist in Administrative and Financial Management
Corporacion unificada nacional de educacion superior - cun | Technological career
Corporacion unificada nacional de educacion superior - cun | Technological career
Generado por
