Help Desk and Helpdesk • Telephone support to users Claro Colombia Company • Online problem solving • User service • Remote technical support on the Internet through telephone calls and management of audiovisual tools

Personalized solution for many users with my computer suggestions in their attention through the telephone channel

• Telephone support to users Movistar Colombia Company • Online problem solving • User service • Remote technical support on the Internet through telephone calls and management of audiovisual tools

Personalized solution to many users with my computer suggestions in their attention through the telephone channel in terms of reestablishing home technological services

• Support and maintenance of servers and computer systems. • User administration and maintenance of accounts, passwords, emails, etc. • Backup copies, local and cloud{*** }• Monitoring and updating of network systems, to make them more accessible to new OS and application software. • Management of the laboratory's application software databases. (SQL) • Mtto design and update of the laboratory website. • Continuous Intranet connectivity, remote support

Automation of the purchasing process through an electronic online order sheet for purchases of supplies to the laboratory units.