In charge of leading a group of 3 Trainers, researching, designing and implementing new forms of training, designing and implementing the tools: ChatBot, Mercury and knowledge platform / E-learning. Present to management, operations and the contracting client, the monthly reports with the progress of the operation; Preparation and execution of action plans, pre-shifts, preparation and updating of content, group monitoring.

In charge of leading a group of 8 Trainers, researching, designing and implementing new forms of training, designing and implementing tools: Intranet and E-learning. Present to management, operations and the contracting client, the monthly reports with the progress of each operation, preparation of execution of action plans, monitoring of new and old groups focused on compliance with indicators.

In charge of carrying out training in product and service to new groups, reinforcement for old personnel (advisors and staff), preparation and application of evaluations, generating reports of activities carried out, preparation and execution of action plans, monitoring, feedback and customer experience) .