Rafael Castillo
Sales Manager
Perfil profesional
Customer service and operations professional with experience in team supervision , sales , and logistics . Skilled in U.S. medical leave and payment processes , international shipment coordination , and consultative sales
Experiencia laboral
Sales manager of the Qro 3 unit, responsible for customer acquisition, brand positioning, promotional events, and managing customer portfolios.
Logro principalLed customer acquisition strategies, brand positioning, and managed customer portfolios. Coordinated promotional events and partnerships.
Monitored shipments, coordinated with clients and suppliers, used tracking systems, prepared daily reports, and resolved logistics issues.
Logro principalTrained agents to transition to a new department
Managed U.S. medical leave and payment cases, reported daily team metrics, trained new agents, handled reports, and provided support via phone and email.
Logro principalStar of the Month 05/2024 100% quality score with 2 Kudos calls
Formación académica
Universidad interamericana / tecnologico de monterrey cem | Profesional
