Remote user support on WIFI, LAN, and IP telephony networks; documentation and ticket management, inventory updates, link monitoring, and support via phone, chat, and email.

Troubleshooting WIFI-LAN-IP Telephony networks (Extreme, Cisco, Aruba, ISE, Fortinet), remote support, ticket management, monitoring with Zabbix and SolarWinds.

Link management and site migration, user support in Teams telephony, review and tracking of tickets with users and providers.

Management of Cisco-Meraki AP links and equipment, support in Teams telephony (AD), ticket tracking in Salesforce and Remedy.

Ticket management and closure, reporting to suppliers, link monitoring, and technical support for clients and suppliers.

RF-FO link management, ticket tracking in Remedy-GLPI, monitoring of communication equipment (Cisco, Juniper, Huawei, Teldat, Rockus, Ubiquiti, Cambium).