I help solve needs! Passion for Service! Analyze and detect the needs, problems and "pain points" of users and manage to resolve them. Extensive knowledge throughout the support path.
Manage to uninstall unauthorized software in Celsia Colombia for + 200 clients.
Logro principalTrain and train in use of the Password reset tool, carried out to + 300 clients.
I perform tasks of Installation, Migration, Configuration of computers and printers, digital signature in Win10 + Office 365 + Antivirus + client to System Center console for process of new corporate image based on Win 10 Pro for new computers and computers in current use
Logro principalUpdate and configure the new Win10 Pro corporate image on new computers, computers in use and devices + digital signature + Office 365 + Antivirus + client to System Center console for + 200 computers. Manage to finish the 15 venues assigned to Cali, Palmira and Tuluá.
Perform telephone and on-site Helpdesk to end user and IT + Windows + Office + SAP + Own applications + LAN + Wifi networks, manage service tickets for + 4,000 clients.
Logro principalLead, plan, negotiate installation processes for new equipment + 800 users.