Leader of the External Coaxial Network operation at an administrative level, in the city of Barranquilla. Monitoring of indicators, direct interaction with CLARO client for attention to recommended cases, solution of critical failures and control of daily failures, management of crews that work in the field and support staff in the office. Preparation, execution, monitoring and control of action plans to improve KPIs established by the CLARO client.

Management of the RE Coaxial operation at the administrative level, monitoring of indicators, direct interaction with CLARO client for attention to recommended cases, solution of critical failures and control of daily failures. Support to the headquarters of the External Network in the Coast and to the cities covered by the regional network (Barranquilla, Santa Marta, Valledupar and Riohacha). PNC Report (Non-Conforming Product). Preparation, execution, monitoring and control of action plans to improve established KPIs.

Reception of Change Requests (RFCs) and creation of the corresponding activities for preventive work required on the Claro Colombia networks on the Atlantic Coast (preparation, execution, monitoring, reprogramming).