Creation of a specific code and subsequent tests. Collaboration with clients on the necessary reports and supervision of the process that turns them into reality. Use of a series of development tools to facilitate the use of processes and systems. Map the design of a software application and use flowcharts to highlight each stage of the process. Organizing upgrades and repairs of existing software applications.

Carrying out different projects, being able to break down the entire procedure in a measured way and generating new functionalities within it.

Answer all calls received, provide user support, resolve a high percentage online, follow-up online of cases derived, reduce recurring calls over time, ensure that tickets are closed within the agreed times, deliver reports with the most important performance indicators, seek continuous improvement of the service based on the data obtained, escalate the incident if it exceeds the ability of resolution from the first level to the specialist,

timely the incidents/problems that may arise in terms of Service Management, Submit risk control suggestions for study , participating in the identification of risks, development of standards, {* **}safe procedures and work permits, carry out the respective documentation in Sugar CRM, receive and attend to calls and requests made by clients, make and support the execution of monthly reports, verify permanently the performance