Evaluate, monitor all calls and internal processes in the different applications that are managed in the operation, generate alerts that impact the indicators of both the business, user and the solution in first contact, as well as the awareness activities of the advisors in the event of bad conditions. practices and corrections of processes to comply with monthly indicators, preparation of qualitative reports and audits.

Advice, sales and loyalty in contact center for the Tigo home line.

Advice and cold sales, both on the street (PAP) and in points of sale of the entire company portfolio (television and satellite internet)