Isabella Gallardo
Operations Manager on behalf of LinkedIn
Perfil profesional
I am a professional with over 5 years of experience in team management, customer service, and technical support, focused on creating personalized experiences and maximizing the adoption of technological platforms. I consider myself creative, proactive, with the ability to work under pressure and lead teams. I have a strong ethical commitment, interpersonal skills, and the ability to identify growth opportunities.
Experiencia laboral
Oversaw billing for multiple Lines of Business, ensuring a 95% business revenue rate.
Logro principalManaged operations and teams for international clients, achieving a 98% success rate in KPIs.
Streamlined workflows and ensured adherence to company standards.
Logro principalLed a team of technical support agents, improving response times.
Collaborated with cross-functional teams to solve technical challenges promptly.
Logro principalProvided Level 3 support for customers with complex technical issues.
Formación académica
Scotiabank (scotia gbs) | Sin estudios
