- Attention to second level incidents - Escalation of requirements to the area director - Implementation of new technologies in the American continent - Lead technological planning

Implement help desk system, generate technical documentation, user security training and minimize technology expenses

Lead help desk and manage first and second level incidents for a Canadian company remotely, implement integrations with SAP and other platforms.

- Lead remote help desk - Systems integration - Server farm implementation - Minimize help desk costs

- Lead help desk - Implementation of SIP telephony for Emtelco and Konecta call centers - Implementation of Genesys in Banco Pichincha (Ecuador) - WebRTC deployment for Bancolombia{** *}

- SIP telephony implementation - Genesys implementation in Quito, Ecuador - WebRTC implementation - High incident management according to SLA