Field support · Customer service · Technical support · Engineering support · AutoCAD · Agile methodologies. infrastructure support, servers, equipment, printers, cloud services

Solid knowledge of project management methodologies. Ability to manage multiple projects simultaneously. Excellent communication and teamwork skills. Problem solving and effective decision making. Technical knowledge in IT and systems support. Focus on continuous improvement and operational efficiency.

I am a highly trained professional with experience in leading Help Desk teams and managing projects under standard management methodologies. My primary focus is ensuring efficiency in the operation of the Help Desk and the successful delivery of projects within established deadlines and budgets. I provide leadership, project management and problem-solving skills to ensure that the company's goals are met.