Lead, coach, follow up and develop different programs, such as DTV, AT&T billing, Uverse. 300+ Overall Headcount.

Increase attainment in the scorecard, increasing overall performance from 79 to 84%, Reducing AHT from 1700 secs to 1070, decreasing repeated calls from 30% to 16% giving more revenue to our LOB. Having day to day program reviews with upper management and client.

Employee Engagement- Recognition-Internar comunications- Recruitment

Improve internal communication plan, budget main events such as but not limited to (company anniversary, Company convention) also recognitions for top performers, birthdays and drive holidays dress code events with theme partys, for production, IT, and HR dept.