• Technical support to the respective connectivity services. • Carry out the reception and registration of requests made by customers. • Propose and solve first-level requirements and requests. • Carry out the required configurations in the communications equipment for the provision of connectivity services. • Keep communication channels operational. • Perform and execute scheduled maintenance routines. • Preparation of reports from a

• Analysis and review of information systems. • Analysis and revision of MySQL databases. • VMware platform management. • Active Directory administration. • Reports and requirements management. • Attention to incidents. • Office 365 platform management and administration. • Preventive and corrective maintenance of technological infrastructure.

• Preventive and Corrective Maintenance of Computer Equipment. • Information systems technical support. • Technical support to local and remote users. • On-site technical support of the different local offices. • Technical support for Networks and IP Telephony. • Resolution of incidents by ticket and user requirements.