I optimized processes and improved the customer experience by coordinating effective communication between commercial and administrative areas.

I implemented loyalty and retention strategies based on customer behavior analysis and data-driven decisions.

I coordinated meetings, events, and strategic activities. I managed databases and digital documentation.

I managed internal and external communication, strengthening the corporate image.

I prepared analytical reports for strategic decision-making.

I analyzed customer segmentation and designed retention strategies. I led a results-oriented team.