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Lorena Dayan Bermudez Sabogal

Customer Service Analyst
Habilidades
(Autoevaluación)
Proactive 100%
Assertive communication 90%
Agility 90%
Leadership 50%
Good relations 50%
Idiomas
English:
  • Reading
    70%
  • Writing
    70%
Perfil profesional

Professional in business administration, with experience in internal and external customer service, administrative assistance, supporting billing processes, creation of suppliers, generation of purchase orders, programming of services to

Experiencia laboral

Customer Service Analyst
csra colombia | Octubre 2019 - Actualmente (7 years 1 month)
Habilidades utilizadas

Internal and external customer service • Advice and logistics for all visa application processes • Reception, review and sending of documentation for the different types of visas. • Verification of personal data of applicants • Provide information regarding the visa process • Taking biometrics • Checking the payments made • Packing, sending and delivering passports • Help in resolving conflicts of different types of clients

Logro principal

Learn about the visa process for the American embassy, conflict resolution with difficult clients

Administrative Assistant
inversiones int | Septiembre 2018 - Septiembre 2019 (1 year)
Habilidades utilizadas

• Internal and external customer service. • Management of suppliers nationwide. • Supervision of the fulfillment of the tasks of the technicians and maintenance coordinators in the different areas. • Reception, delivery and filing of billing (Inventory, assets, new restaurant openings, expenses) • Management of Dynamics platform load of spare parts and utensils. • Request for spare parts and utensils nationwide • News of overtime from the maintenance area

Logro principal

Being able to move up within the company due to good performance, having the opportunity to coordinate processes at the national level

Formación académica
Business Administration
Teinco | Undergraduate
Generado por

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