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Viviana Teresa Huertas Gonzalez

customer service adviser
Habilidades
(Autoevaluación)
Idiomas
Perfil profesional

Experiencia laboral

Auxiliar De Compras Y Servicio Al Cliente
pacol sas | Noviembre 2019 - Agosto 2022 (2 years 9 months)

Functions performed: Receive and filter information from customers who communicated by phone and email to the commercial area. Make and deliver to production the purchase orders of the orders made by the customers with a copy to the sales area. Receive and perform various tasks assigned by management to support the different areas such as accounting, secretary, sales. And production. Keep the file of the information of each client.

Logro principal

My initial position was as a secretary and I had the opportunity to be promoted for my good job performance.

Auxiliar Administrativo De Puestos De Pagos, Gestión Clientes Grupo Éxito
grupo éxito | Noviembre 2014 - Octubre 2018 (3 years 11 months)

Supervise and coordinate the tasks performed by the cashier staff. Carry out openings of payment stations with the user of each cashier. Schedule rotating shifts of the cashier and bagger staff and feed the information in the staff programming macro. Perform partial money collections from cashiers during their shift. Perform random counts at payment points. Review and audit returns made in each payment position and credit notes.

Logro principal

Opportunity to advance to pgc supply leader.

Supervisoras De Cajas Y Servicio Al Cliente (8 Años), Comercializadora Giraldo Y Gómez Y Cia S.A
super inter | Julio 2006 - Octubre 2014 (8 years 3 months)

Functions performed: Supervise and coordinate the tasks performed by the cashier staff. Schedule rotating shifts for the cashier and bagger staff. Make partial money collections from the cashiers during their shift. Perform random cash counts at the pay stations. Review and audit returns made at each pay station and credit notes. Perform cash counts at the bases delivered to the ATMs. Customer service resolving doubts, claims, returns.

Formación académica
Various Trades
Colegio nocturno general simón bolívar | High School
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