Wendy Sanchez
pqr analyst
Perfil profesional
Experiencia laboral
Rac Backoffice
atento | Mayo 2021 - Mayo 2023 (2 years)
PQR follow-up, escalate, manage and solve requests, complaints, claims, escalate cases, generate adjustments, email management
Pqr'S Agent
outsourcing s.a | Marzo 2020 - Mayo 2021 (1 year 2 months)
PQR follow-up, escalate, manage and provide solutions to requests, complaints, claims, escalate cases, generate adjustments, email management.
Advisor 2 Customer Service
ventas y servicios | Septiembre 2016 - Diciembre 2019 (3 years 3 months)
Answer the PQR'S line of Banco Popular, manage emails, follow up on cases, file PQR'S, petition rights and defenders, verbally issue responses to petitions, complaints, claims. Technical support for the Bank's application.
Formación académica
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