Jonathan González
Customer Service Agent
Perfil profesional
I am a Modern Languages Professional with a specialization in English who is passionate about education and service . Through education , we can help empower people , and the service to others keeps us aware of our impact on the world . Currently looking for a new experience to share knowledge and take it to the next level
Experiencia laboral
Provided technical support to customers, scheduled technical visits, and upsold cable packages and upgrades.
Logro principalProvided technical support to customers, scheduled technical visits, and upsold cable packages and upgrades.
Assisted callers of a health insurance line, developed agent skills, maintained service levels, and implemented training programs.
Logro principalAssisted callers of a health insurance line, developed agent skills, maintained service levels, and implemented training programs.
Onboarded new customers, provided training, managed Health checks, QBRs, and support requests.
Logro principalOnboarded new customers, provided training, managed Health checks, QBRs, and support requests.
Formación académica
I.u.t.s.o. | Profesional
