Dynamic technical specialist with a proven track record in leadership , project management , and technical support . Skilled in virtual workspace optimization , managing complex projects , and delivering top-notch customer service . Expert in JavaScript , SQL , AWS , ServiceNow , and more . Bilingual in Spanish and English , with advanced Portuguese and basic German . Committed to continuous improvement and productivity enhancement
Responsible for operating system (OS) and application virtualization implementation at Scotiabank worldwide. Utilize the ServiceNow tool for incident tracking, asset management, configuration management & operational support.
Logro principalCreate a global framework with standardized tools, process and technology related to virtualization implementation.
Lead the web development team in creating web applications, managing deadlines, debugging JavaScript code, and collaborating with stakeholders.
Logro principalCreate deadlines and action items for every project team member.
Worked with customers to resolve complex technical problems, provided guidance on Twilio technologies, and led teams to troubleshoot issues.
Logro principalDeliver proactive guidance to customers on Twilio technologies.