After-sales management, B2B/B2C operations, inventory control, resource optimization, customer lifecycle extension and asset sustainability.

I coordinated comprehensive after-sales operations for vehicles, public contract management, inventory and portfolio controls, resource optimization, and NPS improvement.

Sales and after-sales team management, inventory management, maximizing sell-in/sell-out, strengthening the customer lifecycle and improving NPS.

I led the comprehensive sales and after-sales strategy, optimizing distribution channels, inventory management, and sales teams. My focus was on KPIs, market share, and NPS.

Store project management, operational protocols, technological solutions, operational control and achievement of business objectives.

I implemented strategies to enhance the in-store experience and customer lifecycle, managing resources and processes with a focus on quality and NPS.