Jaime Alexander Calderon
Telecommunications and IT Infrastructure Engineer
Perfil profesional
Meticulous Telecommunications & IT Infrastructure Engineer with a strong work ethic, excellent communication skills, and a commitment to continuous learning. Skilled in managing IT infrastructure, providing technical support, and ensuring compliance with IT policies
Experiencia laboral
Provide meticulous support for Work Force Management solutions, managing various technical aspects and prioritizing customer interactions.
Logro principalProvide global administration and L2/L3 support for Work Force Management solutions. Manage ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, and more.
Provide global administration and L2/L3 support for Work Force Management solutions, meticulously following quality processes and meticulously documented procedures; managing ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, schedule implementations, real-time adherence gaps, forecast and scheduling algorithms gaps, security vulnerabilities, and prioritized customer interactions.
Logro principalProvide global administration and L2/L3 support for Work Force Management solutions, meticulously following quality processes and meticulously documented procedures.
Managed ServiceNow cases, server configurations, database queries, LDAP/SSO certificates, schedule implementations, real-time adherence gaps, forecast and scheduling algorithms gaps, security vulnerabilities, and prioritized customer interactions.
Logro principalProvided global administration and L2/L3 support for Work Force Management solutions.
Formación académica
Sena | Technician
