Diagnosed and resolved customer-reported faults, generated detailed reports, collaborated with international design departments, prepared technical documentation, and managed emergency handling for global telecom operators.

Provided global technical support for Microwave, Fiber, and RAN systems to major clients. Managed real-time fault resolution using Ericsson’s Emergency Handling process. Delivered technical support for RAN products, ensuring high service availability.

Supported key clients, ensured timely and effective solutions, documented troubleshooting steps, and maintained service quality.

Delivered technical support for Huawei microwave and fiber optic systems. Diagnosed and resolved faults, prepared technical reports, and coordinated with field teams.

Worked with microwave, fiber, and DWDM systems. Reported and escalated critical events, supported real-time operations and fault analysis.

Monitored network performance, diagnosed incidents, and resolved faults across national infrastructure. Utilized network management platforms for real-time operations.