Responsible for the comprehensive management of the workshop for Grupo Piaggio, BRP, and Club Car. Development of strategies to improve profitability, productivity, and customer experience. Management of suppliers and insurance companies.

Leadership of multidisciplinary teams, management of after-sales and maintenance operations, negotiation with suppliers and insurers, increased productivity and customer satisfaction.

Customer service and support for Volkswagen, SEAT, and CUPRA after-sales services. Coordination with insurance companies and repair shops. Focus on customer satisfaction and KPI performance.

After-sales operations management, customer service, insurance company management, leadership and conflict resolution.

Responsible for the collision repair, bodywork and painting process, insurance company liaison, quality control and conflict resolution. Negotiation and customer service.

Collision management, bodywork and painting, insurance handling, quality control and customer negotiation.