• Case management via tickets by service now • Inter-regional attention to countries such as: Colombia, Peru, Argentina and Chile. • Solution of software failures such as audio failures, failures of applications, host lines, domain, proxy, navigation pac's, users, OS, Remotes, among others. • Troubleshooting of applications such as avayas, VPN'S web pages, client applications, updates, reinstallations among others. • Case management and escalations to different areas.

• I was a pioneer in the execution of technological projects in the company, providing various solutions for highly potential clients. • I effectively assisted each point necessary for the correct execution of both the software and hardware of the project which led with leadership to its growth and correct functioning. • Carry out remote implementations, management and maintenance in various countries such as Ecuador, Panama and Nicaragua. • Lead effectively or

• Perform operations assigned to the position of support agent at the help desk, participating in various campaigns and clients of the company, providing effective and timely solutions to the requirements requested from personnel in Colombia and Mexico • Hand in hand with my Area managers met the goals assigned by the company, giving attention in the shortest possible time and avoiding agglomeration of requests. • Responsibility, a word that defines my functions in the position assigned