Handling service orders and purchase orders, gathering technical report information, and communicating with customers and subcontractors. Possessing strong communication and interpersonal skills, ability to work independently and as part of a team. Ensuring effective coordination and management of technical visits, all necessary equipment and personnel are on site and work is completed to a high standard.

Coordinating, planning, scheduling, and supervising onsite technical visits for VOIP, Networking, and Audio/Video infrastructures across the US.

Supervising safe operations, creating automated procedures, and developing scripts in Microsoft Azure and the Power Platform to enhance internal workflows. Developing best practices documentation, implementing Cybersecurity Projects, and handling securitization tools for enterprise endpoints. Being involved in disaster planning and business continuity plan operations and creating personalized flows to interconnect systems. Utilizing scripting languages such as PowerShell, Bash, and Python to achieve these goals, effectively securing and optimizing IT environments and protecting sensitive data and systems.

Implementing cybersecurity measures, developing secure documentation, and conducting penetration testing to ensure endpoint safety.

Proficient in managing devices from leading vendors and configuring cloud-based Microsoft services. Successfully resolving over 1000+ support tickets.

Remotely supporting IT as a specialist, responsible for troubleshooting and configuring technology for over 200 client companies across multiple cities.