• Monitoring of projects in IntelliJ with work tools with GIT version control systems • Definition, monitoring and fulfillment of KPI's for processes in Development projects (code coverage, regression test) • Achievement orientation and support in development achievement of goals for the business by tracking tasks in Jira. • Continuity to projects under agile methodologies.

• Support for operational control through the creation of interactive dashboards using DashBoard for analysis (MySQL). • Generate statistics, trend analysis of the ANS of the service, monitoring of ANS non-compliance and monitor the quality of the service provided. • Review statistics and trends present in the information analyzed and follow up on the agreed plans. • Apply assurance methods through methodologies

Functions • Generate weekly and quarterly forecasts of assigned segments for Claro Soluciones Fija. • Sizing according to the KPI's assigned segments for Claro fixed solutions (Erlang). • Conciliation and/or negotiation of forecasts with clients of operations and/or segments of Claro fixed solutions. Achievements • Internal growth, change of position from Workforce Analyst to Workforce Leader. Functions • Generate weekly forecasts and tr