Managed freight dispatch, optimized carrier assignments (+25% efficiency), maintained 100% shipment visibility, ensured accurate billing (93%), and developed strategic billing reports (+40% data visibility).

Coordinated end-to-end freight operations, achieving 98% on-time delivery and 93% accuracy in documentation. Designed process improvements reducing complexity by 30% and increasing service quality by 25%.

Maintained CRM data, ensured 95% visibility of client activities, prepared quotations (93% on-time), and supported commercial operations.

Managed KPIs and provided B2B customer service, achieving 28% sales growth and 22% client retention. Improved CRM follow-up efficiency by 35%.

Customer Relationship Management by maintaining CRM data, improving follow-up efficiency by 35%. Quotation preparation with a 93% on-time response rate.