Alexandra Castrillon
Supervisor
Perfil profesional
Bilingual BPO Agent with 1.5 years of experience in customer service and technical support, and 3 years as a supervisor. Quick learner, able to build relationships with people of different ages
Experiencia laboral
Supervisor
booking - intouchcx | Abril 2021 - Noviembre 2024 (3 years 7 months)
Habilidades utilizadas
Supervised a team, implemented monitoring strategies and performed root cause analysis to improve KPIs. Provided administrative support and coordinated with various departments.
Logro principalManaging a team of 15 employees.
Technical Support And Customer Service Agent
best buy - accedo | Agosto 2020 - Marzo 2021 (7 months)
Habilidades utilizadas
Provided assistance in resolving software issues by remotely accessing the device and assisted in selling annual subscriptions.
Logro principalAssistance in resolving software issues.
Formación académica
Generado por
