Leader and responsible for the process of preparing and sending regulatory reports to the different control agencies, regulatory monitoring and reporting to risk centers, analysis of figures and documentation guaranteeing the quality of the information; attend meetings for decision-making, management of technological projects focused on improving processes and productivity of the different areas, directing a work team between 9 to 23 people. Knowledge

Achievements:  Leads the optimization of processes, increasing the productivity of work teams.  Achieve satisfactory results in the audits carried out by the control entities.  Recognition, “Best of the Best 2**********” diploma. Scotiabank  Opportunity for promotion starting with the c

Management and analysis of the different PQRS filed for transactions made with credit cards, fraud adjustments, national and international chargebacks, relationship management with different networks such as Credibanco-Visa, Redeban-Mastercard.