Collaborated with brokers and management to resolve discrepancies and facilitate the funding process.

Reviewed and processed an average of 50 documents per hour with exceptional attention to detail.

Managed multiple chat conversations simultaneously, ensuring a positive customer experience and conducting training sessions for new hires.

Provided prompt and courteous responses to customer inquiries via live chat.

Developed advanced back office skills using various software tools for data management and document processing.

Maintained a record of each interaction and document sent using Salesforce.