Service desk management, continuous improvement, ITIL implementation, application development and maintenance, and incident backlog automation and coordination.

Support for installation, testing, and troubleshooting of software, hardware, networks, and infrastructure. Administration of CRM, SAP, databases, and web solutions.

Deployment of helpdesk solutions, development with Python, management of ERP and CRM with Dynamics 365, Power Automate, Power Apps, and Sharepoint.

Development and implementation of BI and analytics web applications with ETL and Data Warehouse. Advanced Microsoft Power Platform management.