Alexander Alzate Gómez
Bilingual Agent
Perfil profesional
Five years of experience as a bilingual advisor in customer service , case resolution , and technical support , with strong sales skills in English and Spanish . Skilled in CRM , escalated case handling , and assertive communication
Experiencia laboral
Mainly took food orders for customers, resolved queries, improved customer experience, and moderated social media content.
Logro principalHandled food orders, resolved queries, improved customer experience, and performed social media content moderation.
Technical support and account maintenance, billing appeal management, user complaint handling and resolution, platform user retention.
Logro principalProvided technical support, managed billing appeals, handled user complaints, and contributed to user retention.
Technical support for telecommunications services, resolution of technical incidents, account maintenance and configuration management.
Logro principalProvided technical support for telecommunications, resolved incidents, and managed account configurations.
Formación académica
Politécnico colombiano jaime isaza cadavid | Profesional
