Felipe Rojas
Professional Customer Service
Perfil profesional
Professional passionate about customer experience and satisfaction, with skills to lead and develop Customer Experience processes. Focus on continuous process improvement, implementation of exceptional service culture and positioning strategies. Experience in market research and strategic decision making
Experiencia laboral
Administrative And Financial Coordinator
fundación niño jesús | Enero 2025 - Actualmente (1 year 10 months)
Habilidades utilizadas
Customer Service And User Experience Improvement Project Leader
g&r advisory group s.a.s | Agosto 2023 - Diciembre 2024 (1 year 4 months)
Habilidades utilizadas
Customer Service Leader (Professional)
servicios postales nacionales s.a.s, 4-72 | Junio 2010 - Marzo 2023 (12 years 9 months)
Habilidades utilizadas
Formación académica
Business Administrator
Universidad del tolima | Undergraduate
Universidad del tolima | Undergraduate
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