* Designed and deployed interactive dashboards in Power BI that provided key insights into operational performance, enabling management to make more informed data-driven decisions. This approach resulted in a 15% improvement in operational efficiency and a 20% reduction in operational costs by identifying and rectifying critical areas of inefficiency. * Created and maintained data models in Power BI, ensuring data accuracy and consistency across reports and dashboards

Provided the first line of support across Western Union customer base. Coordinated the support activities to the commercial area providing information on the service points by reports and analysis generated with Microsoft Power BI, Excel, Power Query, ETL and Knime, guiding us through management indicators, achieving the continuous improvement of the service by increasing the 90% of the perception of trust in the operation and loyalty of the service points and their operators, which is reflected

Optimized the management of customer products and services by applying rigorous controls, thereby increasing the profitability of the financial portfolio by 20%, improving customer satisfaction by 15%, and increasing operational efficiency in commercial management while reducing security incidents.