Supported the Q2 2025 U.S. launch of Buy with Prime shipping by executing rigorous pre- and post-rollout testing and KPI tracking across digital operations. Used Adobe Analytics to monitor customer journeys and operational health metrics, establishing tracking logic that enabled proactive incident triage and workflow improvements.

Transformed complex logistics and carrier data into customer-facing delivery date commitments, improving delivery accuracy and contributing to higher Net Promoter Score (NPS). Partnered with cross-functional stakeholders in operations, logistics, and digital to prioritize enhancements to order promise logic based on performance data and market needs.

Led the rollout of the Order Promise capability across 8 North America and Latin America markets, conducting comprehensive impact analysis to align delivery promise features with local logistics data, handling multi-layer dependencies, and managing carrier SLAs.

Managed e-com product maintenance backlog and release priorities to ensure stable, reliable platform performance Provided consultative support to clients and internal teams, aligning technical changes with agreed service SLAs and operational expectations.