My experience as correspondence analyst, although it was very short since it was only to make up for a disability, I also managed the digital communication with my boss and the EPS users through email and through teams, my main job was to receive requests, complaints and / or claims from users and file them through the company's application, directing it to the area in charge to provide solutions to the user

During the time I was at Essa, I had to manage almost 100% digital communication both with the company's clients and with my boss through email, and even more so for what was mostly an experience in times of pandemic. where all my tasks were performed in virtual work from home

During my years of experience at the Bank I worked in the branch network, where customer service is paramount, first listening and understanding their needs and in turn providing them with clear, concise, transparent and truthful information that resolves their concerns and needs. In turn, with my work team, we always try to maintain fluid communication to achieve the objectives.