Jonathan Viloria P
Rac Backoffice
Perfil profesional
Experienced professional in business , sales , and customer service , with strong interpersonal skills and a logical approach to project work . Skilled in management , market analysis , logistics , and personnel leadership
Experiencia laboral
Intermediated with Facebook teams, explained product billing, and managed technical support.
Logro principalProvided English and Spanish customer service, technical support, and product explanation.
Led bilingual staff, attended administrative areas, and ensured customer satisfaction.
Logro principalManaged customer service, immediate problem-solving, and operational systems.
Handled applications like AHT, VOC, QA, and provided customer service in English and Spanish.
Logro principalProvided immediate conflict resolution, managed operational services, and sold non-tangible services.
Formación académica
Technological university institute of antioquia | Undergraduate
