Manage, diagnose and solve the requirements related to the services that are transported by the different technologies and transmission media (SDH, FO Metro Ethernet, GPON and HFC and xDSL) that the company provides to business customers. Offer training for the personnel involved in the different activities, in order to unify the criteria in the installation standards of the implemented technologies. Lead continuous improvement projects

Achievements at the company level in improving response times for repairs to damages and installations of new services. On a personal level, achieve the training of the technical personnel of the operation to improve response times.

Responsible for maintaining corporate accounts, managing the post-sales relationship of the assigned accounts, providing support and solving problems related to services in accordance with the processes and scopes defined in the solutions offered for sale. Lead projects Continuous and detailed improvement processes to improve customer perceptions of service and support, goal achievement, risk and cost management.

Achievements at the group level in increasing the company's NPS and positioning as the company with the best mobile network. At a personal level, it was possible to increase corporate accounts for the entire assignment period and improve budgets and expected results reflected in the KPIs.

Responsible for managing and solving problems related to SME clients in services provided by the company

Achievements at the group level was to maintain corporate accounts, at the group and personal level to improve the level of service