Javier Ernesto Cárdenas Leon
Help Desk Supervisor
Perfil profesional
Desk management, infrastructure support, systems improvement analysis, excel management, management of different management platforms, excellent communication with the client.
Experiencia laboral
Technology Management Contractor
corabastos s.a | Septiembre 2021 - Septiembre 2022 (1 year)
Habilidades utilizadas
• IT infrastructure management. • Provide hardware and software support to users of the Abastos corporation. • Administration of the google platform for the gmail application. • Support in firewall console administration. • Supervise and administer GLPI management application. • administration of the network access control platform
Help Desk Supervisor
itelca sas | Junio 2018 - Enero 2019 (7 months)
Habilidades utilizadas
Management tool administration Aranda Service Desk ANS management Internal support
Logro principalImplementation of the Aranda Service Desk management tool
Help Desk Agent
itelca sas | Mayo 2017 - Junio 2018 (1 year 1 month)
Outlook and Gmail email support Remote PC support Ticket registration ANS management
Formación académica
Computer Science
Politécnico grancolombiano | Undergraduate
Politécnico grancolombiano | Undergraduate
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