Carry out attention to cases such as requirements, incidents, change requests in IT project processes, attend operating emergencies in servers in the test environment, development and production, provide on-site support attention on applications and printers, provide remote assistance to cases that they emerge with a certain degree of priority and require prompt or immediate availability, taking care of the creation of formats for monitoring the operation.

Achieve increased application performance, thanks to server maintenance plans that directly impact the customer. I managed to reduce costs due to failures in servers, applications and printers that directly affect the client. Achieve document management processes